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RETURNS & EXCHANGE POLICY
We want our customers to be happy, so we will do our best to ensure that you are pleased with your order. If you receive your order and are dissatisfied with the merchandise due to any of the following reasons:
It is defective
It is the wrong size
It is damaged
You may return the item(s) within 30 business days of receipt. Just send us an email at email@example.com so we know expect your package.
Please include the following information with your return:
Your order number
Your order name
Your shipping address
Reason for return
If the item(s) you are returning is (are) the wrong size, please include $4 for the return postage fee in the form of cash or check made out to All American Apparel. If you would like to return the item due to manufacture defect, you do not need to include payment for return shipping.
Upon receipt of your return, we will inspect the item(s) before making and issuing replacement. If the item(s) is (are) deemed unfit for re-sale due to inflicted damages, we reserve the right to not send a replacement until payment is made.
Once your package is ready to be sent, please address it to:
All American Apparel
215 Sutton Lane,
Colorado Springs CO 80907
If you have any questions, please email us at firstname.lastname@example.org.
If for any reason you need to have an order cancelled immediately after placing the order, please email us at email@example.com.
You may request for faulty or damaged item/s to be refunded. Please return the item (in its original packaging) within 10 business days from delivery of the item/s. Your refund will be processed once we confirm receipt of your returned item.
We do not offer refund on items which you have already received but change your mind about.
Shipping costs are non-refundable.
We will not be able to refund, reimburse or resend items that are lost or stolen in the mail.
If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note, refunds to credit cards can take up to 30 days to appear on your statement.
Late Or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.